Hospitality Management Conflict Management in a Restaurant

Question: Discuss about theHospitality Managementfor Conflict Management in a Restaurant. Answer: Case Study: Conflict Management in a Restaurant Managing the conflict at workplace is necessary so that the productivity of the organization is not hampered. The manager or a team leader should have skills to solve the conflict efficiently so that it is able to preserve the interest of everyone present in the organization (Wolff and Yakinthou 2013). Recently the management team had updated a weekly roaster in a restaurant. The staff in the restaurant has been quarrelling for the past four days over the roasters that have been out on the information board. This is leading some staff to be unproductive and unmotivated at workplace. Hence, it is very essential to solve this quarrel and conflict in order to improve the productivity and motivate the workers (Wolff 2013). The staff in restaurant has been fighting over the roaster regarding the night duties. The staff that has been allotted the night duty is not ready to work at night and wants to get it exchanged with the staff that has day shift. However, the other staff is not ready to compromise due to which both of them are indulging in quarrel. This issue has been bought to the supervisor who is given the duty of solving the conflict. The first step that will be used to solve the conflict is to listen to the problems that the staff is facing with the night duty. If the problem of the staff is genuine then the manager will publish an alternative roaster. The manager will ask the other staffs in the restaurant whether anyone is willing to work at night. If the manager gets an employee who has not problem in working at night then a new roaster will be published. This way the conflict at restaurant will be solved. To avoid this type of conflict in future the roaster will be formulated after consultin g it with the employees and understanding their problem. If any staff has any problem with the timing then the issue can be solved immediately. This will help in avoidance of conflict. It was observed that many staff is unwilling to work at night due to which the conflict arises due to the roaster. This is because staffs do not want to compromise their sleep for the duty. This type of conflict can also be solved. The workers that are willing to work at night will be paid extra and will be given travelling allowance. This will motivate and encourage the workers to work at night which will help in resolving the problem that restaurant faces (Sisson and Adams 2013). Hence, in order to solve the conflict at workplace it is essential for the supervisor or the management team to give proper skills. Communication is one of the tools that can be used by the managers to solve the conflict. The problems of the employees should be listened carefully and then a plan can be developed to work on each conflict systematically. Weekly sessions with the employees will help in minimizing the conflict at work (Prenzel and Vanclay 2014). References Prenzel, P.V. and Vanclay, F., 2014. How social impact assessment can contribute to conflict management.Environmental Impact Assessment Review,45, pp.30-37. Sisson, L.G. and Adams, A.R., 2013. Essential hospitality management competencies: The importance of soft skills.Journal of Hospitality Tourism Education,25(3), pp.131-145. Wolff, S. and Yakinthou, C. eds., 2013.Conflict management in divided societies: theories and practice. Routledge. Wolff, S., 2013. Conflict management in divided societies: The many uses of territorial self-governance.International Journal on Minority and Group Rights,20(1), pp.27-50.